Last updated: March 25, 2026

This Privacy Policy explains how Core collects, uses, stores, and protects personal information.

By using our services, creating an account, or interacting with our app, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect only the information necessary to operate our services, which may include:

• Personal identification information (such as name, email address, phone number)

• Account and membership information

• Payment-related information (processed securely by third-party providers)

• Class bookings, attendance, and usage data

• Communications sent through our app

We do not knowingly collect information from children without parental or guardian consent.

2. How We Use Information

Personal information is used to:

• Create and manage accounts

• Process payments and memberships

• Provide access to services, classes, and facilities

• Send important notifications and service-related communications

• Improve our services and user experience

• Comply with legal and regulatory requirements

We do not sell personal information.

3. Payment Processing

Payments are processed by trusted third-party payment providers (Stripe).

We do not store full credit card numbers or sensitive payment details on our servers.

Payment information is handled according to industry security standards.

4. Information Sharing

We share personal information with the gym or fitness studio you are associated with, and only when necessary:

• With service providers who assist in operating the app (e.g. payment processing, email delivery)

• When required by law or legal process

• To protect the rights, safety, or security of users or the business

All service providers are required to protect personal information and use it only for authorized purposes.

5. Data Retention

We retain personal information only for as long as necessary to:

• Provide services

• Meet legal, accounting, or operational requirements

Information may be securely deleted or anonymized once it is no longer required.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure.

Despite these measures, no system can be completely secure.

7. Access and Correction

You have the right to:

• Access your personal information

• Request corrections to inaccurate or incomplete information

• Request deletion of information, subject to legal obligations

Requests can be made by reaching out to us at support@core.com.

8. Communications

We send only service-related communications, such as:

• Account notifications

• Membership or booking updates

• Payment-related messages

We do not send unsolicited marketing emails unless explicitly agreed to.

9. Cookies and Analytics

Our app may use basic cookies or similar technologies to:

• Maintain session functionality

• Improve app performance and usability

We do not use cookies for advertising or tracking across third-party websites by default.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available through our app.

Continued use of the services constitutes acceptance of any updates.

11. Contact Information

If you have any questions regarding this Privacy Policy, you can contact us at hi@corehub.co.

12. Governing Law

This Privacy Policy is governed by the laws of the Province of Quebec, in accordance with applicable privacy legislation.